Indent Orders - Special Orders

No returns or refunds will be accepted on overseas indent orders and special order items. "Orders Taken - Delivery TBA" indicates items that are indent order items.  Please enquire with our sales staff before purchasing indent stock, if more clarification is required.

Unsuitable Items

You may return goods within 14 days if they are unsuitable. Please contact us BEFORE any items are returned.

Items returned requiring a refund must be in an unused condition & have all the original unopened packaging & labelling intact.  Please make sure you supply your invoice/order number when applying for a product return.

We will refund the price of the goods returned, deducting the original freight.

Return of goods is at your cost.

Faulty Goods

In the unlikely event that a product purchased from us is faulty within it's warranty period, we will offer you the choice of a store credit or replacement.
Please contact us before returning any possible faulty goods.


Please carefully check your package when received for any signs of damage & do not sign or accept delivery if external damages are found.

Terms & Conditions

Please refer to our Terms & Conditions section for further information.


All returns must be approved by our team and returned to : 7 Akepiro Street, Mt Eden, Auckland